West 4th Strategy

System Support Specialist

Brownsville, TX
Full Time
Mid Level
System Support Specialist
ROLE
We need an experienced System Support Specialist at the U.S. Attorney’s Office (USAO) for the Southern District of Texas (SDTX). The USAO SDTX is charged with enforcing federal criminal laws and representing the federal government in civil litigation. In this role, you will provide end-user IT support across personal computers, local area networks, printers, and peripheral systems, ensuring operational reliability for mission-critical legal and administrative work. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today.

RESPONSIBILITIES
  • Provides troubleshooting assistance and problem resolution for personal computers, servers, and LANs
  • Supports installation, testing, repair, and troubleshooting for PCs linked to networks, printers, and other peripherals
  • Installs and tests personal computers, printers, and other peripherals
  • Configures operating systems and application software
  • Provides on-site and remote technical and operational support, including training for PC hardware and software
  • Performs hardware and software diagnostics and coordinates needed repairs
  • Resolves computer system issues and facilitates communication between users and LAN components
  • Supports system configuration reviews and software evaluations
  • Delivers help desk support via email, phone, or in-person interactions

REQUIRED QUALIFICATIONS
  •  Experience providing direct end-user application support, including both telephone support and on-site assistance to users
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
  • Should be an expert user of word processing, spreadsheet, and email systems
  • Prior teaching/training experience involving computer applications (database, imaging, or other automated litigation support applications) - Strongly preferred
  • Prior experience in automated litigation support - Preferred
  • Experience with DOJ office automation environments - Preferred
  • Excellent oral and written communications skills required, pleasant telephone manner is highly valued

EDUCATION
  • Undergraduate Degree in a related field - preferred

CLEARANCE
  • U.S. citizenship is required since this role supports the U.S. Federal government

CLIENT
  • US Attorney’s Office, Southern District of Texas

TRAVEL
WORK HOURS
  • 40 hours per week
  • 8 hours per day

EMPLOYMENT CLASSIFICATION
  • Employment Classification Eligibility — W2  

RELOCATION
  • Not eligible for relocation benefits

West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.           

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
 
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