West 4th Strategy

API Operations Engineer

Remote
Full Time
Experienced

API Operations Engineer
ROLE
We need an experienced API Operations Engineer at the Internal Revenue Service (IRS). This position supports the IRS Enterprise API Gateway Modernization and Operations (EAGMO) effort, providing round the clock operational support for the agency's gateway platform. In this role, you will provide 24x7x365 monitoring and production operations across the legacy and new gateway environments, perform incident triage and P1 response within ServiceNow SLAs, deliver root cause analysis, execute patch and vulnerability remediation support, maintain performance dashboards and reporting, run backup/restore and DR testing, and perform post change smoke testing. This is a full time opportunity. We can offer a competitive salary, and a comprehensive benefits package. Appy today!

RESPONSIBILITIES

  • Provides 24x7x365 monitoring of the EAG platform and executes day-to-day production operations across the legacy IBM webMethods environment, the new API Gateway product, and any approved dual-run period.
  • Performs incident triage and response consistent with the 30-minute ticket assignment and 4-hour resolution target for P1 incidents, escalating and documenting per ServiceNow requirements.
  • Delivers root cause analysis for P1 incidents within 5 business days and drives corrective/preventive action to reduce recurrence.
  • Executes patch and vulnerability remediation support in accordance with IRS timelines and POA&M requirements (while IRS retains cybersecurity risk-acceptance authority).
  • Maintains performance dashboards, monitors latency/throughput/error-rate/availability metrics, and produces the Monthly O&M Performance Report and Quarterly Trend Analysis Report.
  • Executes backup/restore procedures and quarterly restoration testing, and supports IRS disaster recovery exercises.
  • Performs post-change smoke testing and operational readiness validation following production changes, incident remediations, or currency events.

REQUIRED SKILLS/EXPERIENCE
  • 7 years of experience performing similar duties to this role
  • Experience with 24x7 production support, incident triage, ServiceNow, RCA, monitoring, patch/vulnerability remediation support, backup/restore, DR support, operational reporting, and production readiness within approved EAG boundaries.

REQUIRED EDUCATION / CERTIFICATIONS
  • Bachelor’s degree in Computer Science, IT, or related field
  • MBI is preferred

LOCATION
  • Remote – Preferred to be based in National Capital Region

CLEARANCE
  • U.S. citizenship or lawful permanent resident is required
  • Ability to obtain IRS Minimum Background Investigation security clearance

CLIENT
  • IRS, Enterprise API Gateway Modernization and Operations (EAGMO)

WORK HOURS
  • 40 hours per week
  • 8 hours per day

EMPLOYMENT CLASSIFICATION
  • Employment Classification Eligibility — W2 

RELOCATION
  • Not eligible for relocation benefits

COMPENSATION
  • Salary range: $120,000 – $140,000
  • Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options


West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.


 

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 05/31/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*