West 4th Strategy
Computer Support Technician
Minneapolis, MN - Full Time
Computer Support Technician
ROLE
We need an experienced Computer Support Technician at the United States Attorney’s Office (USAO), District of Minnesota (DMN). The USAO DMN prosecutes and defends cases on behalf of the federal government. In this role, you will provide technical support across various IT functions including systems and network administration, customer service, and information security. You'll work closely with the IT Systems Manager and Specialist to ensure optimal system performance, secure and efficient operations, and responsive end-user support. The environment includes desktops, laptops, networks, web-based and litigation support systems, and other technologies critical to the mission. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today.
RESPONSIBILITIES
REQUIRED QUALIFICATIONS
EDUCATION
LOCATION
CLEARANCE
CLIENT
TRAVEL
WORK HOURS
EMPLOYMENT CLASSIFICATION
RELOCATION
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
ROLE
We need an experienced Computer Support Technician at the United States Attorney’s Office (USAO), District of Minnesota (DMN). The USAO DMN prosecutes and defends cases on behalf of the federal government. In this role, you will provide technical support across various IT functions including systems and network administration, customer service, and information security. You'll work closely with the IT Systems Manager and Specialist to ensure optimal system performance, secure and efficient operations, and responsive end-user support. The environment includes desktops, laptops, networks, web-based and litigation support systems, and other technologies critical to the mission. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package. Apply today.
RESPONSIBILITIES
- Test, configure, install, implement, maintain, and manage networked systems used for transmitting data, voice, and video.
- Ensure system availability, functionality, integrity, and efficiency, and may be granted administrative rights at the discretion of the USAO-MN.
- Implement, maintain, and enhance information systems security programs, policies, procedures, and tools to ensure confidentiality, integrity, and availability of systems and data.
- Provide IT customer support including installation, configuration, troubleshooting, customer assistance, inventory management, and training.
- Assist IT staff with configuring, installing, and maintaining networked systems.
- Support the Office intranet and internet sites by converting content to web pages, checking links, and repairing errors.
- Assist in planning, developing, and coordinating litigation support and case management services.
- Apply knowledge of IT systems integration to optimize performance and resolve complex issues with minimal service interruption.
- Use tools and techniques for performance tuning, database management, and troubleshooting to improve system efficiency.
- Install, upgrade, test, and maintain operating systems and ensure interoperability and reliability.
- Provide customer service and training aligned with USAO DMN policies and user requirements.
REQUIRED QUALIFICATIONS
- Demonstrates strong attention to detail in all technical tasks.
- Delivers responsive, high-quality customer service and support.
- Identifies problems, evaluates solutions, and exercises sound judgment.
- Understands how to integrate and manage IT systems to optimize performance.
- Proficient in performance tuning, database management, and systems administration.
- Experienced with operating systems, hardware, and system interoperability.
- Able to install, upgrade, troubleshoot, and maintain IT infrastructure.
- Applies effective troubleshooting to minimize service interruptions.
- Ability to lift and move IT equipment weighing up to 10 lbs.
EDUCATION
- Associate degree or higher
- Relevant accredited certifications - considered
LOCATION
CLEARANCE
- U.S. citizenship is required since this role supports the U.S. Federal government
CLIENT
- U.S. Attorney’s Office District of Minnesota
TRAVEL
WORK HOURS
- 40 hours per week
- 8 hours per day
EMPLOYMENT CLASSIFICATION
- Employment Classification Eligibility — W2
RELOCATION
- Not eligible for relocation benefits
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
